Contact and Complaints

Last updated: October 2026

We're happy to help with questions, technical problems, billing, cancellations and refunds.

Support hours: Monday to Friday, 10:00 to 18:00 Pakistan time (PKT). Emails sent outside these hours are answered on the next business day.

How we handle complaints

1. Contact us by email or phone with your account email and a short description of the problem. For a download problem, include the lesson link and what you saw.
2. We confirm that we've received your complaint within 1 business day.
3. We resolve it, or tell you clearly what we'll do, within 7 business days. If a technical problem can't be fixed, we offer a refund under our Refund & Cancellation Policy.

If you're not satisfied with our answer, reply to the same email and ask for the complaint to be reviewed again by the owner. We reply to a second review within 7 business days.